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A Guide to Oral Communication in Veterinary Medicine


352 in stock

Ryane E. Englar


Good communication skills provide better clinical outcomes and help avoid minor as well as major mistakes. Approximately 60-80% of negligence claims against vets are related to poor communication, with new graduates especially vulnerable. Communication skills are a growing part of the curriculum in veterinary schools, recognising how fundamental clear communication is to good practice.

A Guide to Oral Communication in Veterinary Medicine covers why communication skills are important, the structure of typical communications and suggested approaches, veterinary specific communication pathways and sample scripts between vet and client. Scenarios covered include everyday communication, dealing with challenging situations, different species, different settings, and communication within the veterinary team. The aim is to instil confidence and competence, build professionalism and avoid problems.

Most current teaching is based on a toolbox approach developed from the human medicine model. However, there is no set standard for teaching methodology which is why this is primarily a book for students but also includes a section for educators to provide guidance in this nascent subject.


  1. What do our clients understand?
  2. How can we help our clients to understand?
  3. How can we structure the consultation from the vantage point of clinical communication?
  4. Defining oral communication skills as they relate to the veterinary consultation
  5. Defining entry-level communication skills: Reflective writing
  6. Defining entry-level communication skills: Empathy
  7. Defining entry-level communication skills: Nonverbal cues
  8. Defining entry-level communication skills: Open-ended questions and statements
  9. Defining supplemental communication skills: Reducing medical jargon
  10. Enchancing relationship-centred care through partnership
  11. Eliciting the client’s perspective to enchance relationship centred care
  12. Asking permission to enchance relationship centred care
  13. Enchancing relationship centred care by assessing the client’s knowledge
  14. Mapping out the clinical consultation: Signposting
  15. Communication skills that facilitate client comprehension: Summarising and checking in with the client
  16. Communication skills that facilitate compliance: Contracting for next steps
  17. Agenda-setting and the final ”Check-in”
  18. Defining two new skills that companion-animal clients value: Compassionate transparency and unconditional postitive regard
  19. Using communication skills to initiate the consultation
  20. Using communication skills to gather data: History taking
  21. Using communication skills to gather data: Explaining and planning
  22. End-of-chapter reading comprehension questions
  23. Workbook style exercises
  24. Answer key to workbook-style exercises
  25. Clinical vignettes for role play

Additional information

ISBN 9781789180954
Product type PB
Publication date 31-Jul-20
Dimensions 246 × 172 mm
Product options

eBook (ePub), eBook (pdf), Print version


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